Marine Deals Direct Return & Exchange Policy

Return & Exchange Conditions

General Conditions

Return & Exchange Steps

Special Exceptions

Changes to Orders

MarineDealsDirect.com.au Return & Exchange Policy

At Marine Deals Direct we pride ourselves on providing a superior level of customer service and a wide range of local and international marine brands.

We appreciate that you want to shop with the confidence of knowing that if the size is incorrect or you are not completely satisfied with your purchase you can simply return it to us, unused, unworn and in the same condition you received it within 30 days of original invoice date, and we will provide you with an exchange or refund.

Return & Exchange Conditions

Marine Deals Direct will be pleased to offer you a refund or exchange provided:

• item(s) are returned to us within 30 days of the original invoice date

• returned item(s) must be unused and in re-saleable condition

• the original tags and labels must still be attached

• item(s) must be returned in original packaging

• original Tax Invoice must be returned with item(s)

• item(s) do not fall within the special exceptions below.

General Conditions

• We will refund using your original payment method

• Cost of returning non faulty item(s) will be at the expense of the customer

• Please make sure you use a carrier that offers tracking capability & Insurance. MarineDealsDirect.com.au is not responsible for costs or losses incurred related to the return or exchange of the item(s).

Return & Exchange Steps

When returning items please follow our Return & Exchange Policy Process as outlined below:

1. Ensure item(s) meet all requirements as outlined in the Return & Exchange Conditions above

2. Print and complete the Returns & Exchange form

3. Send item(s) to be returned along with the completed Returns & Exchange form and the original Tax Invoice to:

Marine Deals Direct

1 / 8 John St

Ivanhoe VIC 3079

A confirmation email will be sent to you once the returned item(s) arrive to our warehouse. Once we receive the item(s) in saleable condition, we will issue a refund or send replacement item(s) as requested. All replacement item(s) are subject to availability and wherever possible we will try to fulfill customer requests, although we cannot guarantee stock availability. In the event the returned item(s) do not meet the Returns & Exchange requirements we will advise you by email why we cannot approve your return of the item(s).

Special Exceptions

Please choose carefully as we do not offer refunds or exchange for change of mind unless the item(s) is faulty, significantly different from what was shown to you, not doing what it is supposed to do, or where otherwise required by law.

Your satisfaction is very important to us. If you have any questions, please contact us.

Changes to Orders

Because your order is processed as quickly as possible, we may be unable to modify or cancel your order once it is received in our system.
 
If you have any questions or concerns, please contact  us.